Complaints Procedure

Dear Partner,

At Asyaf Investments we are dedicated to providing our partners with the highest level of proficiency and quality in delivering our products and services. In order to reach your expectations, please let us know if you have any comments or complaints you wish to disclose. Accordingly, the following instructions detail the process of the formal complaint reporting.

What is the complaint?

The complaint is an expression of dissatisfaction with the level of our services and products, by providing a report explaining the objections or remarks toward the services, where the statement includes all needed information of the case.

How to make a complaint

You can report a complaint through one of the following channels:

  • Send an e-mail to: [email protected]
  • In person, by submitting the complaint to one of our team members at any Asyaf Investments Company branches during official working hours starting from 8:00am to 5:00pm.

Timeframe for complaint settlement

The partner will receive a reply within 10 working days from the date of the complaint submission, with a statement of the taken action, and the expected date of settlement. We will contact partners regularly until the complaint has been resolved.

In the event that the complaint may take longer to be resolved due to its nature, the partner will receive a notification within 10 days from the date of the complaint submission, explaining the issue and an approximate date at which our partner may expect a full reply.

General provisions

  • If the partner is not satisfied with the settlement, he/she may contact The Capital Market Authority by visiting its website: directly through:
  • Providing all necessary details of the complaint will help in solving the problem effectively.
  • We welcome your inquiries and suggestions about the products and services of the company through contacting our customer service team on: +966114494493

Contact Information of Asyaf Investments Company:

Riyadh Office (Head Quarter)

AlAqiq District, Building 3657

Riyadh 13515-8548
Saudi Arabia
Phone: +966 114 494 493

Email: [email protected]